Troubleshooting - How to fix 'Device not showing up in Pokemon Go & Bluetooth'?
If you encounter the following issues when using MEGACOM Products for the first time or switching to a new phone, please click on the directory to quickly navigate to the problem support：
Why doesn't my Pokemon Go Plus device appear in the Bluetooth list?
Please note that Pokemon Go Plus will NOT appear in the Bluetooth list until it is connected on iOS phones. — You need to establish a connection within the game first.
(Android phones may have different situations depending on the phone brand and OS system).
↓ You just need to ensure that it appears in the PoGo in-game settings. ↓
(Settings > Connected Devices and Services > Accessory Device )
Why there's no Pokemon GO Plus device showing up in PoGo?
(Even though the Bluetooth function on the phone has been turned on)
First, make sure the battery is installed correctly, the device lights up after powering on, and the Bluetooth function on your phone is enabled.
There are 2 possible causes for this issue; please check them in order:
-
Check if the button is in sleep mode. When the button is in sleep mode, it cannot be detected or connected.
Here's a simple way to identify MEGACOM Product sleep mode:
- CatchmonX: Slide the switch from OFF to ON; the LED displays a RED light. (How to cancel Sleep mode?)
- DuoMon & DuoMon Egg:
- [When Sound Off] Slide the switch from OFF to ON; light up three green lights. After pressing the menu button, there is NO Light and no sound announcement.
- [When Sound On] Slide the switch from OFF to ON; light up three green lights. After pressing the menu button, the device announces "Sleeping Mode.
- How to cancel Sleep mode? Long press the button untill see Green light
-
The phone has not granted Pokemon Go permission to use Bluetooth devices.
This issue often occurs on iOS phones; the following steps refer to the iOS interface.
↓ Bluetooth Permission enabled ↓
