Troubleshooting - How to fix Unstable Connection, 'Incorrect PIN' or 'Unable to Connect Device' Errors
Introduction
● This troubleshooting guide is provided for players who have successfully connected and encounter abnormal situations.
● Please try the following steps to reset your phone and MEGACOM Pokémon Auto Catcher for improvement.
● If you are unable to connect successfully for the first time (e.g., unable to find the device), please check this link first to ensure that Bluetooth functionality and game permissions are correctly enabled.
* If your device exhibits clear abnormalities, please contact us for assistance, and if conditions allow, you can also try the following steps.
Issues and Cause
1) Unstable Connection
There are various causes for unstable connections, such as unstable internet connections (using VPN or unstable Wi-Fi), mobile system and game version updates, which can lead to temporary connection instability.
The game environment can be particularly unstable during functional updates or event updates. In this case, we recommend restarting the game, uninstalling and reinstalling it. Then, restart your phone, clear the pairing records with the Pokémon Auto Catcher, and re-pair it.
Based on past experience, Pokémon Go does not typically issue official announcements regarding whether Pokémon Go Plus functionality is affected during updates. You can find out based on player feedback, or you can check with other players on community platforms to see if they are experiencing the same issues. If you are unsure, please message us, and we will assist you.
❎ Due to potential variations in third-party programs, if you are using a non-native game client, please check for relevant messages from the third-party program.
❎ If you are using a built-in game accelerator on your phone, please remove Pokémon Go from the accelerator.
❎ If you are using a VPN, please close the relevant program.
2) Have changed your phone or device - Incorrect Pin
The PIN code for the Bluetooth connection between a Device (Auto Catcher) and a Phone is unique.
Once you have replaced either the phone or the device, you must clear the old records to avoid conflicts when connecting a new device.
Please follow the steps below to clear the old records of your Phone & Device (Auto Catcher).
Clearing Steps
The clearing steps may vary slightly for different products.
Please click on the menu to quickly navigate to your specific product.
First Generation: Dual Catchmon Go / Catchmon Go
The first-generation product has a memory mechanism, before re-pairing or pairing with a new phone, you need to clear the old pairing record of your Auto Catcher.
Clear Record
Step 1: Clear MEGACOM Auto Catcher Records - Press the button on the MEGACOM Pokémon Auto Catcher to BLUE light. Long-press for about 3 seconds until the light flashes blue and yellow lights. Wait for a while
- success , it will flash green
- unsuccessful, it will flash red, please try again
Step 2: Clear Bluetooth Records on the Phone - Go to your phone's Bluetooth settings, find the Pokémon Go Plus option, and click on 'Forget This Device' (demonstrated on an iOS system).
Step 3: Clear Game Records on the Phone - In the game's settings, click Connected Devices and Services, Accessory Devices, under Available Devices, find Pokémon Go Plus (with a triangle on the right), click on the "triangle" in the picture to clear the game record.
(Status when not cleared↓)
(Status when cleared↓)
If you have completed the three steps above, congratulations, you have cleared all records!
The phone and the device will be restored to a state as if they have never been connected before.
Now let's proceed with the re-pairing steps.
Let's pair again!
Step 1: Ensure that your phone's Bluetooth is enabled, and the Pokémon Auto Catcher has sufficient battery (not flashing red).
In the game settings again, there will be a Pokémon Go Plus option in the available devices section (without a triangle).
Step 2: Press the MEGACOM Pokémon Auto Catcher button multiple times (at this stage, don't worry too much about the color of the light; the main goal is to let the game detect it).
You will see the green light in the center of the available device Pokémon Go Plus flashing in sync with the button presses (the normal number of flashes corresponds to the number of button presses).
*If you have multiple MEGACOM Auto Catchers in the house or dual or quad accounts version, we recommend completing this step for one account first, then for other accounts.
(This step can help you identify the button you're about to connect.↓)
Step 3: After confirming the green light, click on the Pokémon Go Plus device.
After the circle completes, it will ask if you agree to connect to the phone's Bluetooth device; click 'Agree' to complete the process.
Second Generation: DuoMon / DuoMon Egg / CatchmonX
The second-generation product is designed for convenience and no longer has a memory mechanism. Once the Pokémon Auto Catcher disconnects from the original phone, it can be paired with a new phone.
However, please note that if both phones are paired with the same button, only one phone can be connected at a time. Please ensure that you follow Step 2 (identifying the button by the light) during pairing to ensure that the correct button is connected.
Clear Record
Step 1: Clear Bluetooth Records on the Phone - In your phone's Bluetooth settings, find the Pokémon Go Plus option, and click on 'Forget This Device' (demonstrated on an iOS system).
Step 2: Clear Game Records on the Phone - In the game's settings, click Connected Devices and Services, Accessory Devices, under Available Devices, find Pokémon Go Plus (with a triangle on the right), click on the "triangle" in the picture to clear the game record.
(Status when not cleared↓)
(Status when cleared↓)
If you have completed the two steps above, congratulations, you have cleared all records!
The phone and the device will be restored to a state as if they have never been connected before.
Now let's proceed with the re-pairing steps.
Let's pair again!
Step 1: Ensure that your phone's Bluetooth is enabled, and the Pokémon Auto Catcher has sufficient battery (not flashing red).
In the game settings again, there will be a Pokémon Go Plus option in the available devices section (without a triangle).
Step 2: Press the MEGACOM Pokémon Auto Catcher button multiple times (at this stage, don't worry too much about the color of the light; the main goal is to let the game detect it).
You will see the green light in the center of the available device Pokémon Go Plus flashing in sync with the button presses (the normal number of flashes corresponds to the number of button presses).
*If you have multiple MEGACOM Auto Catchers in the house or dual or quad accounts version, we recommend completing this step for one account first, then for other accounts.
(This step can help you identify the button you're about to connect.↓)
Step 3: After confirming the green light, click on the Pokémon Go Plus device.
After the circle completes, it will ask if you agree to connect to the phone's Bluetooth device; click 'Agree' to complete the process.
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